Service plan terms & conditions

Boiler & plumbing cover · September 2026

This agreement is between J Hacking Heating & Plumbing Specialist Ltd(“the Provider”) and the customer named on the plan (“the Customer”), for a monthly service plan covering boiler servicing, call-outs and internal plumbing on the terms below. By setting up the plan Direct Debit and receiving these terms, the Customer agrees to them.

Your plan at a glance

Bronze

£10.00/month

• 1 × annual boiler service
• 1 × call-out for your boiler or internal plumbing (first hour covered, 8:30am–5pm, Mon–Fri)
• 5% discount on parts
• Priority booking

Silver

£12.00/month

• 1 × annual boiler service
• Radiator check & bleed
• 1 × call-out for your boiler or internal plumbing (first hour covered, 8:30am–5pm, Mon–Fri)
• 5% discount on parts
• Priority booking

Gold

£15.00/month

• 1 × annual boiler service
• Radiator check & bleed
• Inhibitor level check
• 2 × call-outs for your boiler or internal plumbing (first hour of each covered, 8:30am–5pm, Mon–Fri)
• Out-of-hours call-outs until 8pm (24hr response for emergencies)
• 10% discount on parts
• Priority booking

Platinum

£25.00/month

• 1 × annual boiler service
• Unlimited call-outs for your boiler or internal plumbing (first hour of each covered)
• 48-hour response (24-hour for emergencies)
• Radiator check & bleed
• Inhibitor level check
• 15% discount on parts
• Out-of-hours cover until 8pm (Mon–Fri)
• Priority booking

Prices are the price at sign-up and are held for the life of your plan; any change is given with 30 days' notice.

What's included

• Annual boiler service — a full service each plan year (subject to the 6-month payment condition below).
• Call-out(s) as per your plan level — each covers the first hour of labour or diagnosis, for your boiler or your internal plumbing.
• Parts discount— 5% (Bronze & Silver), 10% (Gold), 15% (Platinum) off any chargeable parts.
• Out-of-hours & emergency response(Gold & Platinum) — cover until 8pm, with a 24-hour response for emergencies (no heating/hot water, major leaks).
• Priority booking for plan members.

Call-outs and internal plumbing — what “cover” means

Your plan includes a set number of call-outs a year (one on Bronze and Silver, two on Gold, unlimited on Platinum). Each call-out covers the first hour of labour or diagnosis and can be used for your boiler or for internal plumbing (leaks and pipework). Internal plumbing is covered by these same call-outs — it does not add extra ones. If James can put it right within the first hour with no parts, there is nothing to pay. If the work takes longer than the first hour, or if parts or a return visit are needed, that additional work is chargeable (with your plan's parts discount applied to any parts). Blockages and external drainage are not covered.

Payment

• Payments are collected monthly by Direct Debit through GoCardless, or you may pay for the year upfront.
• Your Direct Debit is protected by the Direct Debit Guarantee, and GoCardless emails you before each payment.
• Payments must be kept up to date to maintain cover. Missed payments may result in suspension and possible termination of the plan.
• Boiler service eligibility: your annual service is available after 6 months of payments, or you may pay the balance to make up 6 months at any time to unlock it sooner.
• Any change to your price or plan will be given with 30 days' notice.

Cancellation & renewal

• You may cancel at any time. After the first 12 months the plan continues on a rolling monthly basis unless cancelled.
• If you cancel within 6 months of receiving your annual boiler service, the balance needed to make up 6 months' payments towards it is payable.
• Work already carried out is charged at full price, less payments made. Refunds are not available for payments already processed.
• We may end the plan if payments are not made or the plan is misused.
• A renewal reminder is sent before your 12-month anniversary to confirm continuation or an upgrade.

Not covered

Parts and any work beyond the first hour of a call-out; blockages and external drainage; pre-existing faults; damage caused by misuse or third-party work; and anything not listed in your plan level. Where work falls outside your plan, we will quote it separately before carrying it out.

Questions about your plan? Call 07493 779662 or email info@jhacking.uk.